1. 진료 예약을 할 때 (Making a Doctor’s Appointment)
환자:
"Hello, I’d like to make an appointment with Dr. Smith, please."
병원 접수 담당자:
"Sure. When would you like to come in?"
환자:
"Do you have any availability this Friday morning?"
병원 접수 담당자:
"Let me check… Yes, we have an opening at 10 a.m. Would that work for you?"
환자:
"Yes, that’s perfect. Thank you!"
병원 접수 담당자:
"You’re welcome. See you on Friday at 10 a.m."
2. 의사와 상담 요청 (Requesting a Consultation with a Doctor)
환자:
"Hello, I’d like to speak with Dr. Brown about my test results."
병원 접수 담당자:
"Dr. Brown is currently with a patient. Would you like me to take a message or schedule a time for him to call you back?"
환자:
"Could you have him call me back this afternoon, please?"
병원 접수 담당자:
"Sure, I’ll pass along the message. He should call you back around 3 p.m."
3. 진료 취소 요청 (Canceling an Appointment)
환자:
"Hello, I have an appointment scheduled for tomorrow, but I need to cancel it."
병원 접수 담당자:
"Can I have your name and appointment time, please?"
환자:
"My name is John Davis, and my appointment is at 11 a.m. tomorrow."
병원 접수 담당자:
"Thank you for letting us know. Your appointment has been canceled."
4. 진료 대기 시간을 문의할 때 (Inquiring About Wait Times)
환자:
"Hi, I have an appointment today at 2 p.m. Can you tell me how long the wait will be?"
병원 접수 담당자:
"Let me check… It looks like we are running about 15 minutes behind schedule."
환자:
"Okay, thank you for the update!"
5. 진료 비용을 문의할 때 (Asking About Medical Fees)
환자:
"Hello, can you tell me how much a consultation with Dr. Lee costs?"
병원 접수 담당자:
"A standard consultation is $150. Do you have insurance?"
환자:
"Yes, I do. Will it cover part of the cost?"